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My Resume for 2007

Sarmad Ibrahim
Mississauga, L5B3y6, Ontario Department Of Civil Aviation
Tel: 905-2320974 P.O.Box 2525,Duba, UAE
Email: sarmad_ibrahim@hotmail.com tel: +971506768575

B.Sc degree Computer Science,


OBJECTIVE Looking for a job to utilize my Aviations experience and IT background in Business development (planning, scheduling, Sales & control), Service Management (plan/build/delivery/operate), Consultant to deliver networking solution to aviation BUSINESS


EDUCATION
Bachelor degree in computer science (University of Technology)
Project Management Professional (PMI)
Certified Information Systems Security Professionals CISSP.
Microsoft Certified Systems Engineer MCSE.
Microsoft Certified in several MCP .


DISTINCTION
· Manager of IT Strategy. (Dubai Int’l Airport), 2005-present
· IT Project Manager,2005
· IT Architect Adviser,2004
· IT Security Team Leader,2003
Member of the IT Project Steering Committee (Dubai Int’l Airport), 2002- 2004




COURSES
Microsoft Operation Framework (MOF)
Microsoft Certified Systems Engineer
Nortel Contivity VPN Switch
Nortel On Alteon Contivity .
Nortel Alteon Advanced Switch configuration
Compaq Insight Manager
Microsoft Certified in NT Server 4 Enterprise
COBIT, IT Audit
CCNA (CISCO networking)
Novell Networking
Leadership Skills.
Strategic Thinking.
Negotiation Skills
Analytical Customer Relationship Management.
Intergraph System Management
Six Hats (Edward de Bono’s)
Live Link documentation system
Time management
Disaster Recovery Planning
Global Politics and International Relations

EXPERIENCE


IT Business Strategy Manager - (Dubai Int’l Airport) 2005-presnt

· Developing and plan business strategies to meet DCA ( Department of civil aviation ) and DIA ( Dubai Int’l Airport ) Stakeholder objectives and increase aviation business opportunities .
· Represent DCA to the Stakeholder and partners ( Emirates airlines, BP British petroleum, DIH Dubai Int’l Hotel, Flower Center, Dubai Duty Free, Dubai Government,…. and DIWAN ) in driving revenue opportunities.
· Driving IT Strategy Business Plan to meet DCA Vision and leading IT Management to focus on achieving our stakeholder objectives and there business needs.
· Providing the knowledge of large scale, network and technologies to DCA executive board
· Managing new accounts and identify the business opportunities to utilize DCA infrastructure and IT network services
· Develop with DCA IT teams the RFI/RFP process to generate new projects like MPLS or CISCO second network for DIA infrastructure.
· Managing project in replacing and relocating Plasma screens - flight information.
· Coordinating project in work force control system implementation.
· Coordinating project in ERP project, coordinating between project manager, clients, application team and technical support team.
· Coordinating project in Gathering requests and information from business partners for SLA implementation.
· Managing all aspect of the commercial relationship with stakeholder/partner and account planning development for business strategies ( with the account management team )
· Using the quality and service management standards and best practices (ITIL, MOF, COBIT), giving consultation on organizational, service delivery, acquisitions and monitoring controls and processes.
· Working as liaison with the airport business partners (10 Biz partners), gathering and analyzing business requirements, customer feed back, and conflict resolution.
· Managing, developing SLA /OLA with internal and external partners
· Develop career planning .
· Develop reward and recognition system
· Major role in developing Risk Management Plan for IT operation

IT Architect Adviser - (Dubai Int’l Airport) 2004-2005

· Design IT Data Center with full redundancy plan
· Design the application server redundancy
· Select and advice about Technology road Map to IT Management
· Breaking down the barriers to build an adaptive enterprise strategy and architecture.
· Linking Business-strategic tools to the enterprise architecture process
· Define the role of business scenarios in strategy development
· Evaluating to purchase solution and technologies









Senior System Engineer (Dubai Int’l Airport) 2001-2004

· Excellent analytical strengths for airport organizational and problem analysis, productivity and quality improvement analysis, work simplification, job analysis and major systems design.
· Computer strengths in both Server platform and local and wide area networking.
· Broad knowledge and experience in matching appropriate technologies, design and systems development techniques with organization’s needs, capabilities and resources.
· Excellent ability to communicate technical information and possibilities to team members, peers, management and clients, and provide written reports that are easily understood and logically presented.
· Action-oriented innovator who is able to meet time and budget targets by strategic planning.
· Effective human resources and leadership skills for the development and fostering of a successful teamwork environment resulting in timely project management
· Good training capabilities with experience in training both users and management in new programs and computerized software
· Acted as security team leader to provide full security environment, architecture, negotiated, presented, implemented, plus developed the procedures.
Project co-ordinator Engineering Project 1998 – 2001

· Involve with network infrastructure project for (Dubai Int’l Airport Expansion )
· Managing project, Implementation Network management and security.
· Managing project of building relocating.
· Managing project in purchasing new hardware, Networks and hundreds of desktops.
· Managing project in replacing and relocating Plasma screens - flight information.
· Coordinating project in work force control system implementation
· System administration, Windows NT4 operating system




Qualifications

· Project Management Methodology.
· Operation/Service management (ITIL/MOF/Cobit)
· Coordination, working as liaison among business partners/stakeholders
· Service delivery (release management, Service level agreement)
· Provide training, consultation and supervision in project management and service management methodologies and best practices.
· Quality Management Planning
· Requirements definition
· Schedule control
· Planning, scheduling and cost estimation
· Ms Project
· Writing and implementing processes and procedures
· Business benefit measurement
· Team Building
· Customer focused, following on unsolved problems, escalate and make sure a proper closure of incidents.
· Communication skills

ITIL Framework

ITIL Strategy Process

IT Systems Manager

IT Systems Manager
Sarmad M. Najeeb Ibrahim
Senior Computer Engineer / Systems Manager

Sarmad M. N. Ibrahim is the Senior Computer Engineer and Systems Manager at Dubai Civil Aviation. He is responsible for managing the data center including storage, servers and the security systems. He joined Dubai Civil Aviation in 1998 and has been since a key member of Dubai Civil Aviation’s Security technology department.

Sarmad has over 15 years of experience in the information technology industry and security management. Prior to Dubai Civil Aviation, Sarmad joined Baghdad Petrochemicals in 1989 as their senior software engineer and successfully managed their mainframe digital for 8 years.

Sarmad has graduated from the University of Technology Baghdad majoring in Computer Science. He also holds a Computer Engineering diploma from the same university. He obtained his masters degree from the University of Toronto in Canada.

Sarmad’s technology certifications and training accreditations exceed 20 and they include CISSP Certified Information Systems Security Professional ,Microsoft Certified System Engineer (MCSE), Nortel Advance Security , Compaq Insight Manager XE, OpenText Livelink and McAfee Total Virus Defense.